Case Study: Logistics Optimization (Auto After-Sales)

The Customer

After-Sales Division of a Fortune 500 Auto Manufacturer

The Challenge

Client made strategic decision to outsource order management activities for int’l suppliers with direct shipments & supplier-controlled FOB point in North America

Results Delivered

• Part point of sale availability exceeded target
• 100% completion of short lead time order entry
• Decreased Critical Customer orders by 50%
• Metrics provide measurable performance indicators
• Documented customer satisfaction