Case Study: Direct2Consumer (Apparel)

The Customer

UK-based Maternity Apparel Manufacturer

The Challenge

Assist client with no global fulfillment experience, no familiarity with Customs regulations & no U.S.-based operations to partner with eCommerce division of a major luxury department store; included complex compliance & integration requirements, plus a liberal customer returns policy.

Results Delivered

• 100% compliance with requirements, including white-glove order preparation
• Rated “above expectations” on luxury retailer’s quarterly scorecards
• From our client: “Excellence is an understatement…I am truly impressed.”